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Customer Satisfaction Survey

 

 
We have just completed a service for your company and would appreciate your feedback on how we performed in serving you.
Your comments will help us improve our service to you in the future

Please respond to each of the following by checking the appropriate boxes on the right

 Importance to you? How well do we provide service to you ?
Very Important Important Low Importance Outstanding Satisfactory Needs Improvement

1. Ease of placing calls for service, including having reference information on how to reach us

2 Attitude and courtesy of our phone representatives in handling your request

3. Timeliness of engineer arriving to being the work

4. Discussion of problem situation by service engineer before, during and after performing the work

5. Attitude and conduct of our service engineer

6. Apparent technical skills and capability of service engineer

7. Equipment returned to service in a reasonable time frame

8. Repair of the equipment to your satisfaction

9. Timely availability of (spare) parts

10. Assistance from our engineer in helping you to properly use and maintain equipment

11. Would you recommend our repair service to business associate?
 
Rate your level of satisfaction with :

12. Your satisfaction with the reliability of this product (model noted at top of the page) is :

Very Satisfied Satisfied Neither Sat/Dissat Dissatisfied Very Dissat

13. The performance of the Equipment :

Very Satisfied Satisfied Neither Sat/Dissat Dissatisfied Very Dissat

14. Would you recommend this product to a business associate ?

 Yes No Undecided
 

How well does our service compare with other service and maintenance providers that you have used ?

 Better Same Not as Good Not applicable
 

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