Thank your for your interest in 3M™ Polarizing Light. Here are some common questions we have come across since we began selling the lamp in Singapore and we hope they answer most of the questions you have in mind. If you have a question not found in this FAQ section, please fill up the enquiry form on our Contact Us page and we will address your enquiry as soon as we can.
Technical Support
- My lamp is spoilt but its warranty has expired. What help can I receive?
- My lamp filter has turned yellow after years of usage but my lamp is still in good working condition. Can I get a replacement?
- My lamp is spoilt. Where can I go to repair it?
- I lost the clamp of my lamp. Can I get a replacement?
Where to Buy
Promotions
Product Information
- Can the 3M™ Polarizing Light be battery operated?
- Does the 3M™ Polarizing Light come with any warranty? How long?
- Are there floor lamp models?
- What is the difference between 3M™ Polarizing Light and other brands of lamps?
- Does 3M™ Polarizing Light save energy?
- Are the light bulbs in 3M™ Polarizing Light special 3M™ light bulbs?
- How many different table lamps does 3M™ Polarizing Light have to offer?
- Where are the 3M™ Polarizing Lights made in?
- I want to purchase the light bulb for my lamp but I do not know the model.
- What is the anti-toppling feature on the TL1000? How does it work?
- Is 3M™ Polarizing Lights flicker free?
- What does the 50% Brighter icon mean? Does it apply to all models?
- Does 3M™ Polarizing Lights require any set up?
- My CR1000 lamp arm moves upwards/ does not stay in the place I position it. Why is this so, and how can it be fixed?
Technical Support
Q
My lamp is spoilt but its warranty has expired. What help can I receive?
A
Please contact our service
center to alert them of your problem. They will look into the matter
and provide a solution based on your individual circumstances.
You can get in touch with them Here.
Q
My lamp filter has turned yellow after years of usage but my lamp is still in good working condition. Can I get a replacement?
A
Yes, you can get a
replacement for the 3M™ Polarizing Light Filter since it has a lifetime
warranty. Please contact our service center for exchange details.
You can get in touch with them Here .
Q
My lamp is spoilt. Where can I go to repair it?
A
Please contact our service
center for repairs. Do give them a call to inform them of your problem
so that they can better advise you on the possible course of action to
take.
You can get in touch with them Here.
Q
I lost the clamp of my lamp. Can I get a replacement?
A
Unfortunately, parts of
the lamp cannot be bought off the shelves. Depending on a case by case
basis, lamp parts that are spoilt can be repaired or replaced at a
minimal cost at our service center.
You can get in touch with them Here.
Where to Buy
Q
Where can I find the light bulbs for my 3M™ Polarizing Light?
A
All light bulbs featured
in 3M™ Polarizing Light are generic light bulbs that can be purchased
from major retailers that carry light bulbs, such as DIY stores and
electrical product retailers.
Q
Where can I buy 3M™ Polarizing Light?
A
You can purchase 3M™
Polarizing Light from all major retailers, such as Best Denki,
Carrefour, Home-Fix DIY Store, Popular Bookstore, Prologue and Urban
Write.
Q
Where will I be able to see and test all models of 3M™ Polarizing Light?
A
Most retailers will carry
display units of 3M™ Polarizing Light in their stores. However, for
display of the full range of 3M™ Polarizing Light, visit Best Denki
outlets or the bigger outlets of Home-Fix DIY Store and Popular
Bookstore.
Q
I am looking for models QS1000 and QS2000. Where can I buy them?
A
QS1000 and QS2000 models have been discontinued since 2008. 3M no longer sells these models.
Promotions
Q
Is there a promotion now, if I want to purchase a model of 3M™ Polarizing Light?
A
Please see Promotion page for details on current promotions.
You can view them Here.
Q
How do I redeem my free gift?
A
To qualify for the free
gift, you must first have a receipt of your purchase of a 3M™ Polarizing
Light with the date and place of purchase of your 3M™ Polarizing Light.
The redemption process for free gifts will vary with the retailer you purchase your lamp from. To find out more, call our customer service center.
You can get in touch with them Here.
Q
I have not received my free gift. What has happened and who can I check with?
A
Please call our service center and allow them to check on the status of your free gift redemption.
You can get in touch with them Here.
Product Information
Q
Can the 3M™ Polarizing Light be battery operated?
A
No. Current models of 3M™ Polarizing Light cannot be battery operated.
Q
Does the 3M™ Polarizing Light come with any warranty? How long?
A
Yes. All models of 3M™
Polarizing Light come with 1 year warranty for the lamp unit. The 3M™
Polarizing Light Filter featured in the lamp has a lifetime warranty.
However, both warranties are only valid within Singapore.
Q
Are there floor lamp models?
A
Yes. The FL1000 model is a floor standing lamp.
Q
What is the difference between 3M™ Polarizing Light and other brands of lamps?
A
All models of 3M™
Polarizing Light come with 3M patented Polarizing Light Filter, which
other brands do not have. It does 3 things: 1.Blocks light that produces
a lot of reflection from hurting eyes. 2.Provide even spread of light
on reading material/work surfaces to make reading more comfortable.
3.Blocks UV rays from harming skin and eyes.
Q
Does 3M™ Polarizing Light save energy?
A
Yes. All models come with energy saving light bulbs.
Q
Are the light bulbs in 3M™ Polarizing Light special 3M™ light bulbs?
A
No, 3M does not produce or sell light bulbs. All light bulbs are generic ones with energy saving features.
Q
How many different table lamps does 3M™ Polarizing Light have to offer?
A
3M currently has 3 types
of table lamps in the market - models CL1000, CL2000 and TL1000. They
all come with the 3M™ Polarizing Light Filter. The main differences
among the models are in the physical features such as base, ability to
be secured onto surfaces and location of switches. Do look out for new
lamps from 3M in the pipeline.
Q
Where are the 3M™ Polarizing Lights made in?
A
Currently, all the lamps in the market are assembled in Taiwan. The filter comes from USA.
Q
I want to purchase the light bulb for my lamp but I do not know the model.
A
See below for current lamp models and light bulbs used:
Q
What is the anti-toppling feature on the TL1000? How does it work?
A
This is a safety feature
found on the base of the TL1000. It cuts off the electricity to the lamp
when the lamp is not placed flat on the surface or when it is lying
horizontally on the table. This prevents the possibility of electricity
shock as there will be no electricity in the circuit.
Q
Is 3M™ Polarizing Lights flicker free?
A
Yes, all models of 3M™
Polarizing Light are flicker free. They are operating at 50-60Hz per
second, which is the optimal range for our eyes.
Q
What does the 50% Brighter icon mean? Does it apply to all models?
A
The 50% Brighter icon
illustrates the benefit of using the 3M patented DESR reflector. It
comes about due to the reflective plate found in the head of the lamp,
which reflects more light onto the filter and thus onto the reading
surface. Therefore, brightness is enhanced by up to 50% as compared to a
lamp without the DESR reflector.
This feature is applicable to models CL1000 and TL1000 only.
Q
Does 3M™ Polarizing Lights require any set up?
A
All models of 3M™ Polarizing Light require only a simple screwing in of the screw to assemble together.
Q
My CR1000 lamp arm moves upwards/ does not stay in the place I position it. Why is this so, and how can it be fixed?
A
This is most likely
because the screw/ nuts at the bottom of the arm are loose. Simply
tighten them with a wrench to a suitable tightness. (When over
tightened, it becomes more difficult to adjust the arm up and down.)
3M Authorized service centerTest System Integration Pte Ltd
#03-32, No 53 Ubi Avenue 1
Paya Ubi Industrial Park
Singapore 408934
Tel:68421379
Email : patrick@tsi.com.sg
